Question 1

Can you guarantee my visa will be approved?

Accepted Answer

No — and anyone who claims they can guarantee visa approval is not being honest with you. Visa decisions are made solely by the Australian Department of Home Affairs. What we can do is help you put together the strongest, most complete application possible.

Question 2

How long does the Australian visa process take?

Accepted Answer

It depends on the visa type. Tourist visas (Subclass 600) can be processed in days to weeks. Student visas (Subclass 500) typically take 4–6 weeks. Partner visas (Subclass 309/100) are the longest — currently averaging 12–24 months for the temporary stage.

Question 3

What is the Relationship Timeline and do I need one?

Accepted Answer

The Relationship Timeline is our signature service — a professionally designed visual document that tells the story of your relationship chronologically. It's specifically for partner visa applications and helps demonstrate that your relationship is genuine and ongoing.

Question 4

How much do your services cost?

Accepted Answer

Our service fees vary depending on the visa type and complexity of your application. You pay both our service fee and the government application fee directly to us — we then take care of lodging everything on your behalf. To get a quote, simply fill in our online application form at forms.samasamavisas.com or message us on WhatsApp — we will give you a clear, transparent breakdown with no hidden fees.

Question 5

How do I pay?

Accepted Answer

Payment is made upfront for Tourist Visa assistance, Student Visa assistance, and the Relationship Timeline service. For Partner Visa assistance, payment is made in stages. You can pay by bank transfer to our BCA account (Indonesia) or to our Australian bank account — whichever is most convenient for you.

Question 6

Why is the government fee so high for the partner visa?

Accepted Answer

The partner visa government fee of AUD $9,365 is significant — and we want to be completely transparent about it. That fee is paid to us at Sama Sama Visas along with our service fee, and we lodge the application on your behalf. It is non-refundable regardless of the outcome.

Question 7

Are government fees refundable if my visa is refused?

Accepted Answer

Unfortunately no. Australian government visa fees are non-refundable regardless of the outcome of your application.

Question 8

Do I pay Sama Sama Visas and the government fee at the same time?

Accepted Answer

Yes — you pay both fees directly to us at Sama Sama Visas. This means you make one simple payment that covers both our service fee and the government application fee. Once payment is received, we take care of preparing, organising and lodging your application on your behalf.

Question 9

Can I use your service if I'm not in Bali?

Accepted Answer

Absolutely. We work with clients all across Indonesia — and beyond. Everything is handled remotely via WhatsApp and our secure online portal at forms.samasamavisas.com.

Question 10

What documents do I need for a tourist visa?

Accepted Answer

Typical documents include a valid passport, bank statements, proof of employment or business, evidence of ties to Indonesia (property, family), and a travel itinerary. Requirements vary by individual circumstances.

Question 11

Do you help with visa appeals or refusals?

Accepted Answer

Visa refusals and appeals are complex matters. We can help you understand your situation and refer you to the right professional, but we are not able to handle appeals ourselves.

Question 12

How do I get started?

Accepted Answer

There are two easy ways to get started. You can fill in our online application form at forms.samasamavisas.com, or message us directly on WhatsApp and we will take it from there.

Question 13

What happens after I pay?

Accepted Answer

Once payment is confirmed, we send you access to our secure document upload portal along with a personalised document checklist. Once you have uploaded your documents, we review everything thoroughly before lodging your application on your behalf.

Question 14

Do I need the SDUWHV before contacting you?

Accepted Answer

No. We help you with the entire process from start to finish, including the SDUWHV (Surat Dukungan Undangan Working Holiday Visa). Most applicants don't realise this step exists, so we guide you through it before your main visa application.

Question 15

What is the age limit for the Working Holiday Visa (Subclass 462)?

Accepted Answer

You must be aged 18 to 30 at the time of application. Once approved, you can enter Australia and live, work, and travel for up to 12 months.

Question 16

How long does a Tourist Visa (Subclass 600) take to process?

Accepted Answer

Processing times vary, but most tourist visa applications are decided within 20 to 30 business days. Complex cases or incomplete applications may take longer.

Question 17

Can you help if my visa has already been refused?

Accepted Answer

Yes. We review your refusal letter, identify what went wrong, and advise whether reapplying or appealing is the best option. A refusal does not mean the end of the road.

Question 18

What documents do I need for a Partner Visa?

Accepted Answer

The exact documents depend on your situation, but generally you will need proof of identity, proof of your relationship (photos, messages, travel history, statutory declarations), police checks, and health examinations. We provide a full checklist after your initial consultation.

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